Get Started with SUMAMI

Join the fastest delivery network in Ghana. Follow these steps to set up your account and start growing your business or earning on the road.

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Registration Process

🏬 For Shop Partners: Register Your Business

Turn your shop into a local powerhouse. Providing clear information helps our drivers find you quickly and keeps your account secure.

Step 1: Basic Information

Shop Name: Enter the official name of your business.
Address & Description: Provide a written address and a short description (e.g., "Opposite the blue pharmacy on High Street").
Pin Your Location: Click "Use My Location" to set your shop on the map.
⚠️ Important: Ensure your phone’s GPS/Location Settings are turned ON before clicking this button.
- We use geolocation so drivers can bid for the delivery accurately knowing the distance and route,, as well as navigate to you and your customers accurately.
- We use https://plus.codes/map for location details: for the shop, delivery GPS functionality and for the end customer address.

Step 2: Verification Photos

We require clear photos to verify your business. Do not include your TIN number; we only require the following:

Business Owner’s National ID: A clear photo of the front of your ID card.
Business License: A photo of your official license. Ensure the Name and Registration Number are clearly visible and legible.
Shop Front Photo: Take a photo of the outside of your shop. Make sure the Shop Name/Signage is visible so drivers can identify you at a glance.

🛵 For Delivery Partners: Join the Fleet

Whether you have a car, scooter, tricycle, bike, wheelbarrow, or are on foot, SUMAMI connects you to consistent delivery work.

Step 1: Profile Details

Full Name: Enter your name exactly as it appears on your ID.
Vehicle Type: Select your mode of transport from the dropdown menu.

Step 2: Verification & Vehicle Photos

To keep the platform safe, we need to verify your identity and your transport method:

The Identity Selfie: Take a photo of your face while holding your National ID next to your chin. Ensure neither your fingers nor the glare cover the text on the ID.
Driver’s License: A photo of your valid license (if applicable to your vehicle type).
Vehicle Registration: A clear photo of the official registration document for your vehicle, if applicable.
Vehicle Photos:
- One photo of the entire vehicle (so we know what to tell the shop to look for).
- One clear photo of the License Plate if applicable.

⚠️ Important 🛠️ Essential Device Settings for Drivers

To use the SUMAMI platform and provide prices on deliveries, your phone must be set up correctly. The app relies on three core features to help you navigate and get paid:

GPS / Location Settings (ON): This allows you to accurately view delivery distances, price your deliveries competitively, and navigate directly to shops and customers using Google Plus Codes.
Camera (ON) & QR Code Scanner: Every delivery safely starts and ends by scanning a unique QR code. Your camera must be active for the app to complete these transitions.

📸 Camera Troubleshooting Guide

If the app tells you your camera is unavailable or blocked, it is usually a quick browser setting fix. Follow these steps to get back online:

1. Fix Blocked Site Permissions (Most Common)

If you accidentally tapped "Block" when opening the app, Chrome will not ask you for permission again. You must unblock it manually:

Open the Sumami app/site in Chrome.
Look at the address bar at the top and tap the Lock 🔒 or Tune (slider) icon right next to the website link.
Tap Permissions→ Camera→ change it to Allow.

Alternatively, you can do this through the menu:

Tap the three dots (⋮) menuin the top right corner of Chrome.
Go to Settings→ Site settings.
Find the exact Sumami address you are using (e.g., driver.sumami.delivery) from the list.
Tap Camera and select Allow.

2. Grant Android System Permissions to Chrome

Sometimes your phone's main operating system blocks Chrome from using the camera altogether:

Open your phone’s main Settings app.
Go to Apps (or Apps & Notifications).
Find and tap on Chrome.
Tap Permissions→ Camera→ change to Allow (or Allow only while using the app).

3. Check the Exact Website Address (URL) & App Source

Check the URL: Camera permissions are locked to the exact web address you are viewing. Look at the address bar at the very top of your screen and ensure you are using the official URL: driver.sumami.delivery.
Avoid Link Wrappers: If you opened the app link directly from inside WhatsApp or Messenger, it might open in an "in-app browser" window that breaks camera permissions. Always close that window, open the actual Chrome app, and type the URL directly into the address bar.

🔍 The Quick Camera Test

If you are still having issues, perform this quick test in the same Chrome tab to find out why it is failing:

Select the "Scan an Image File"option in the app instead of the live camera, and upload a photo of a shop QR code from your gallery.
If it works: Your phone can read codes, but your live camera is blocked. Follow the permission fixes in Steps 1 and 2 above.
If it fails too: There is a broader restriction on your device. This could be due to an Android "Work Profile," parental controls, or an enterprise security setting blocking camera access for Chrome entirely.

📸 How to Take the Perfect Verification Photos

Most delayed or rejected applications are caused by blurry, dark, or cut-off pictures. Because our team uses these photos to keep the platform safe, getting your photos right on the first try means your account gets approved faster!

Follow these guidelines for your specific registration section:

🛵 For Drivers: Your Verification Photos

The Identity Selfie (Face + ID)

How to do it: Hold your National ID card up next to your chin, just below your face.
The Golden Rule: Do not cover your face or any text on the ID card with your fingers. Both your face and the details on your ID must be completely clear, sharp, and in focus in the same photo.

Vehicle Registration & Driver’s License Documents

How to do it: Place the documents flat on a dark, solid surface (like a table) rather than holding them up in the air.
The Golden Rule: Make sure you are in a well-lit area. Ensure all four corners of the document fit inside the camera frame—do not crop out the edges or serial numbers.

Your Vehicle & License Plate Photos

Vehicle Photo: Stand back and take a clean, full shot of your entire vehicle (car, scooter, tricycle, bike, or lorry). Shops need to recognize your vehicle instantly when you arrive for a pickup.
License Plate Photo: Take a clear, close-up shot of your vehicle’s license plate. The letters and numbers must be perfectly readable with no glare from the camera flash.

🏬 For Shops: Your Verification Photos

Business License & National ID Documents

How to do it: Lay your Business License and the Owner’s National ID flat on a table in a well-lit area.
The Golden Rule: Ensure the Registration Number on your business license is completely visible and sharp. Avoid capturing heavy shadows or bright light reflections that mask the text. (Reminder: We do NOT require your TIN number).

The Shop Front Photo

How to do it: Step outside and take a wide photo of the front of your store.
The Golden Rule: The shop name or signage must be clearly visible and easy to read. This photo is shown to successful drivers so they can easily spot your storefront and pull up immediately without getting lost.

💡 Quick Tips for Everyone

🟢 The Right Way: Take your photos during the day. Tap your phone screen to force the camera lens to focus before snapping. If you can't easily read the text on your screen, our verification team won't be able to either!

🔴 Avoid the Flash Glare: Using a heavy camera flash indoors often creates a bright white reflection on laminated ID cards or glossy documents, making them unreadable. Turn on a room light or step near a window instead.

📍 How to Get a Geolocation Plus Code for Your Shop or Delivery

Whether you are a Shop Partner setting your location or a Customer giving directions, follow these steps using Google Maps or Plus Code map (https://plus.codes/map):

To Find a Specific Location’s Code:

Open Google Maps/Plus Code map on your phone.
Find the exact spot on the map.
Touch and hold the screen to drop a pin 📍 at that location.
Tap the panel that appears at the bottom of the screen.
In Google Maps, look for the Plus Code symbol: and tap the code to copy it automatically.
In Plus Code map, the code will appear in a box below the pin point.

To Find Your Current Location’s Code:

Tap the blue dot on the map that shows where you are currently standing.
Swipe upon the "Your location" panel that appears at the bottom.
In Google Maps, locate the Plus Code section and tap Copy code.

🔍 How to Use a Plus Code in SUMAMI

Once you have copied the code from Google Maps/Plus Code map, simply paste it into the SUMAMI app in the delivery address or shop location field.

If you are in the same town: You can use the short 6- or 7-digit code (e.g., JJXX+HR8).
If you are searching from a different area: Ensure the town or city name is included (e.g., JJXX+HR8, Somanya).
Offline Tip: If you are offline, you may see a longer "global" code (e.g., 9C5M8QQ7+V8). This works perfectly for SUMAMI too!

🏠 Set Your Home Address (Select Areas)

If you want to save your address permanently for future orders:

In Google Maps, tap You.
Under "Give your home a precise address", tap Get started.
Follow the prompts to Find address and tap Save.

Pro-Tip: Using a Plus Code is the best way to help your SUMAMI Driver find you within 5–10 minutes without needing to call for directions!